These Terms explain the agreement between you and VISIGEN PTE. LTD. (“we,” “our,” or “us”), a company registered in Singapore, when you use the Basezo sports-card app, its account and recognition services, or basezo.com (together, “Basezo”).

Please read them before using Basezo. By accepting these Terms or using the service after they have been made available to you, you agree to them to the extent permitted by applicable law. If you do not agree, do not use the service. Our Privacy Policy explains the handling of personal information; accepting these Terms does not replace any separate privacy or device-permission consent that is required.

1. What you are getting

Basezo is a reference service for sports-card identification and estimated value. You can submit a photograph of a card for automated analysis. The available features, supported cards, usage limits and paid options are described in the app and may differ by version, platform or region.

A result may suggest a player, manufacturer, set, year, card number, variant or estimated value. It is an aid to your own review, not a certification. Basezo does not physically inspect the card, take possession of it or become a party to a purchase or sale merely by showing a result.

Availability of one feature does not promise that every card, variation, language or historical release is supported. Feature availability is determined by the version of the app you use.

2. How to interpret an identification or value

Image-based identification can be mistaken. Lighting, glare, cropping, altered cards, similar designs, reprints, parallels and serial-numbered editions can affect a result. Confirm relevant details on the card itself. A result concerning a signature, condition, slab label or card identity does not establish authenticity or a professional grading outcome.

An estimated value is not a guaranteed selling price. Condition, grading, rarity, recent sales, demand, selling venue, transaction fees and the timing of a transaction can materially change what a buyer will pay. An asking price is not necessarily a completed-sale price. Information may be incomplete, delayed or incorrectly matched to a variant.

Basezo does not issue a certified appraisal, insurance valuation, authentication certificate or investment recommendation through an automated result. No result is an offer from us to buy, sell or insure a card. Before making a material purchase, sale, insurance or grading decision, independently verify the card and relevant market evidence and obtain appropriate professional advice where needed.

If you identify an error, contact [email protected]. We may review or correct information, but cannot promise a particular result, value or response from a third-party marketplace or grader. These limitations do not remove rights that the law does not allow us to exclude.

3. Accounts and eligibility

Basezo is intended for people aged 13 and above. A higher minimum age or parental authorization applies where required by law. If you cannot legally enter this agreement on your own, your parent or legal guardian must authorize your use and any purchases.

Some features require a verified Basezo account. Provide accurate account information, maintain access to your registered email and protect your password and login sessions. You are responsible for use you authorize, but this does not make you automatically liable for activity caused by our failure to meet an applicable legal duty.

Do not impersonate another person, use another person’s account without permission or share credentials to bypass access limits. Tell us promptly if you suspect an account compromise. We may require proportionate verification when recovering an account or handling a sensitive request.

4. Submitting card photos

You decide whether to take a photo or select an existing image. Camera or photo-library access is used for the input method you choose and can be changed in your device settings. A feature cannot analyze a photo that you do not provide.

You keep whatever ownership rights you have in your photograph. Submitting it gives us a limited permission to receive, temporarily process and analyze it, and to use necessary infrastructure providers for that request. This permission lasts only as needed to carry out the requested processing; it is not a general license to publish your photograph, advertise with it or build a training-image library.

Recognition runs on our own server infrastructure. We do not send scan photos to a third-party AI recognition service, and we do not retain submitted scan photos after processing as described in our Privacy Policy. Your own device copies remain yours to manage. A separate attachment sent to customer support is handled as part of that support request.

Only submit material you are entitled to use for this purpose. Avoid images containing unrelated personal information. Do not submit unlawful material or knowingly use the service to infringe another person’s rights. Rights in a card’s artwork, logo or player likeness remain with their respective owners; owning a photograph does not transfer those underlying rights.

5. Subscription purchases and renewal

Basezo may provide a combination of free access and paid features. The purchase screen identifies the benefits, limits, price, currency, billing frequency and any trial or introductory offer before you commit. Do not subscribe based on a feature that is only described as a future plan.

For purchases made in the iOS app, billing is handled through your Apple Account and the App Store. For purchases made through the Android app’s Google Play billing flow, billing is handled through your Google Play account. The relevant store’s payment terms and mandatory consumer law also apply. We do not collect your full payment-card number or security code through those store purchases.

Recurring plans renew automatically unless you cancel renewal in time. The applicable store charges the renewal price and schedule disclosed for your plan. A free or discounted introductory period normally converts to the disclosed paid renewal unless canceled within the applicable store deadline. Eligibility, duration and any unused-trial treatment are stated with the offer; a trial is not a promise of unlimited free access.

Manage or cancel a subscription through the account that made the purchase:

• Apple: open your Apple Account’s subscription settings. Follow the cancellation deadline shown for the offer; for a free or discounted trial, Apple advises canceling at least 24 hours before it ends if you do not want renewal. See Apple’s subscription cancellation instructions.
• Google Play: open Google Play’s payments and subscriptions settings and select the Basezo subscription. Cancel before the next renewal according to the terms shown for that plan. See Google Play’s subscription instructions.

For ordinary recurring plans, canceling stops the next renewal and generally leaves access available for the period already paid for, subject to the store’s rules and any refund or account-deletion request. Uninstalling Basezo, signing out or deleting your Basezo account does not itself cancel a store subscription. We will not require you to wait until a subscription expires to request account deletion.

Refunds, cancellation consequences and statutory withdrawal rights depend on the purchase platform and applicable law. Use the relevant store’s refund process, or contact us for assistance. We do not impose a blanket “no refunds” rule that overrides a right the law or the store gives you. Deleting an account is not, by itself, a refund request.

Changes to subscription pricing or material paid benefits will be handled with the notice and any approval required by the platform and applicable law. Use the restore-purchases option where available for an eligible existing purchase; a purchase on one platform is not automatically a transferable purchase on another unless expressly offered.

6. Responsible access and ownership of Basezo

Subject to these Terms and any applicable store license, you may use the available features for lawful card-reference purposes. This permission does not authorize you to redistribute the app, operate an unauthorized public service using our recognition endpoints, or resell extracted database content.

You must not:

• bypass authentication, paid-access checks, usage limits or security controls;
• access another user’s information or introduce malicious code;
• make automated or bulk requests outside an interface and usage level we have expressly authorized;
• scrape or republish protected card-reference datasets or misrepresent Basezo results as an official grading certificate;
• copy or alter the software, or attempt to obtain its source code, except where an applicable law or open-source license permits it; or
• use Basezo to support fraud, unlawful content or infringement of another person’s rights.

The Basezo software, branding and original service content belong to us or our licensors. Sports-card images, league and team marks, player names, manufacturers’ marks and grading-company names remain the property of their respective rights holders. Their appearance for reference does not by itself mean that a league, athlete, manufacturer, marketplace or grader endorses Basezo. Report an intellectual-property concern to [email protected] with enough information for us to investigate.

7. Apple and Google Play notices

Apple App Store

The iOS application is licensed under Apple’s Standard Licensed Application End User License Agreement. These Terms address the Basezo service and your account; they supplement that license and are not submitted as a replacement custom EULA. Where a provision conflicts concerning the iOS software license, the Standard EULA and applicable Apple usage rules control, subject to mandatory law.

Your Basezo service agreement is with VISIGEN, not Apple. We are responsible for Basezo’s operation, content, support and the claims and obligations assigned to us by applicable law. Apple does not undertake to maintain Basezo or answer its support requests. This does not limit any remedy available from Apple under its own terms or the law.

Apple and its subsidiaries may enforce the provisions of these Terms intended for their benefit. You must comply with applicable Apple usage rules, third-party service agreements and export restrictions. Nothing here expands software-usage rights beyond the governing license or restricts a sharing right that Apple’s applicable rules permit.

Google Play

For a Google Play download or purchase, the applicable Google Play Terms of Service and billing policies apply alongside these Terms. VISIGEN operates Basezo; Google does not become the provider of our recognition or valuation service because it distributes the app or processes a payment. Contact us for product support and use Google Play’s applicable account and billing tools for store transactions.

Neither Apple nor Google guarantees Basezo’s identification results, estimated values or the outcome of a card transaction. Platform names and marks belong to their respective owners. Platform-specific terms govern the platform matters they cover; they do not eliminate your non-waivable consumer rights.

8. Leaving Basezo or deleting your account

You can stop using Basezo at any time. To request deletion, use the app’s account-deletion controls or email [email protected] with the subject “Basezo account deletion.” We may verify that you own the account. Do not send your password by email.

Account deletion removes access to the account and invalidates its login sessions. Handling of associated personal information, lawful retention exceptions and backups is described in our Privacy Policy. Make any copies of information you wish to keep before requesting deletion, where an available feature allows it. Deletion cannot restore a previous account, and you should not assume that a later registration will recover its information.

Deleting the app from your device does not by itself delete a server-side account. Separately manage any active store subscription as described in section 5. A privacy request is not conditional on accepting marketing or tracking.

9. Changes, interruptions and suspension

We may maintain, correct or update Basezo, and some work can temporarily affect availability. We may restrict access where reasonably necessary to address misuse, a security incident, a legal requirement or a material breach of these Terms. Where practical and lawful, we will give notice and an opportunity to resolve an issue rather than suspend access without explanation.

If we discontinue a paid service or make a material change that affects an existing paid entitlement, we will provide the notice and remedies required by law and applicable store rules. This section is not permission to charge for a service we no longer provide without addressing those obligations.

We may revise these Terms prospectively. We will identify the effective date and give appropriate notice of material changes. Where affirmative agreement is required, we will seek it. A change will not retrospectively remove an accrued consumer right.

10. Responsibility and limitations

We will meet obligations that applicable law places on us. Subject to those obligations, Basezo is provided as available and without a promise of uninterrupted operation, universal card coverage or error-free results. You remain responsible for independently evaluating a card and deciding whether to enter a transaction.

To the extent legally permitted, we are not responsible for indirect or consequential loss, lost profit or lost opportunity arising from use of Basezo, or for a transaction or grading decision made by an independent third party. Subject to the exceptions below, our aggregate liability arising from this service agreement is limited to the greater of SGD 100 and the fees you paid for Basezo in the 12 months before the event giving rise to the claim.

These exclusions and limits do not apply where the law prohibits them, including liability that cannot be excluded for fraud, deliberate misconduct, death or personal injury caused by negligence, or applicable statutory consumer or data-protection rights. They do not limit a mandatory refund, replacement or other remedy, and do not alter any separate governing app-store license. A result disclaimer is not a waiver of obligations we are legally required to perform.

11. Resolving an issue

Please contact [email protected] with a description of the issue so that we can try to resolve it. This invitation does not prevent you from approaching a regulator or exercising a legal right.

Singapore law governs this service agreement, excluding its conflict-of-law rules. Singapore’s courts have non-exclusive jurisdiction. If mandatory law gives you protections or a right to bring proceedings in your country of residence, those protections and rights remain available. This provision does not change the separate governing-law provisions of Apple’s Standard EULA or a store agreement.

If a provision cannot be enforced, it will be limited only as necessary and the rest of these Terms will remain effective. Our failure to enforce a provision on one occasion is not a permanent waiver. These Terms and the applicable purchase terms describe the Basezo service agreement; separate store licenses, mandatory law and third-party rights are not displaced by it. No unrelated third party gains enforcement rights, except for the Apple beneficiaries expressly identified above or as the law otherwise requires.

12. Contact the service operator

VISIGEN PTE. LTD.
A company registered in Singapore
112 Robinson Road, #03-01, Robinson 112, Singapore 068902
Email: [email protected]
Website: https://basezo.com